It's always good to be familiar with the reputation of any meeting tools company you're dealing with. To find out more about a company most meeting tools websites have an ABOUT US section which will tell a little about the organization. Government agencies also monitor the activities of meeting tools companies to ensure that the goods and services they provide are acceptable to consumers.
When you decide to purchase meeting tools online check out the CONTACT US section of the meeting tools website to ensure that you can actually contact them by phone, fax or email. Reputable firms will most certainly carry this information.